Refund & Cancellation Policy
Last updated: 3 September 2026
Your payments will be shown as from AlbaSolutions. Payments for our plans are processed by Paddle, who acts as the seller of record for these purchases. Refunds are handled according to Paddle's own Refund Policy, summarized below -- not a separate policy of our own.
Your Right to a Refund
If you're a consumer based in the EU, EEA, Switzerland, or UK, you have a statutory right to withdraw from your purchase and receive a full refund within fourteen (14) days of completing it, for any reason. This applies to a one-time plan purchase.
This right does not apply once you have started downloading, streaming, using, or otherwise benefiting from the digital content or service during that 14-day period -- by purchasing and starting to use your plan, you acknowledge and agree that your right to withdraw ends once access has begun, as permitted under applicable consumer protection law.
Outside the EU/EEA/Switzerland/UK, refund rights and windows vary by region in accordance with local consumer protection law and Paddle's Refund Policy.
Product Issues
If something isn't working as expected (a technical problem preventing you from accessing your plan, or a billing error such as being charged twice for the same purchase), contact us first at support@msoshqipen.com so we can resolve it directly. If it isn't resolved, you can request a refund through Paddle.
How to Request a Refund
Refund requests are submitted to Paddle, not directly to AlbaSolutions -- you'll find a support link on your payment receipt, or you can contact us at support@msoshqipen.com and we'll direct you to the right place. Approved refunds are processed back to your original payment method, typically within 14 days of approval.
Cancellation
AlbaSolutions plans are one-time payments for a fixed access period (2, 3, 6, or 12 months) -- there is no recurring billing and nothing renews automatically, so there is no ongoing subscription to cancel. If you want to end your access before your plan's expiry date, you can do so at any time from My Account. There are no contract termination fees or hidden cancellation penalties.